The data we collect
Personal data means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
We may collect, use, store and transfer your personal data as follows:
Legal grounds for use of personal data
We will only use your personal data when the law allows us to.
We rely on consent as a ground for processing your personal data. We only process your personal data for the specific purposes referred to below. You have the right to withdraw consent at any time by contacting us. This does not affect the lawfulness of processing based on consent before its withdrawal.
Where you sign-up to Indemandly or edit your profile, we rely on our legitimate interests as a ground for processing your personal data. This is necessary for the purpose of providing our services to you. We do not use your personal data for activities where our interests are overridden by your interests or fundamental rights and freedoms (unless we have your consent or are otherwise required or permitted to by law).
Where you sign-up to Indemandly or edit your profile, we need to process your personal data for the purpose of performance of our contractual obligations.
Purposes for which we will use your personal data
In relation to your personal data provided on registration for our services and/or when you edit your profile, we use such data in order to provide our services to you, to facilitate contact with end-users, to create your business profile, to manage your account, and to communicate directly with you in relation to the provision of our services and your account.
In relation to your personal data provided via the Indemandly widget on our website, we use such data for directly communicating with you in relation to organising a meeting and/or your use of our services.
Where you integrate Google calendar or Outlook calendar to your profile, this allows us to check whether you are free or busy so that end-users cannot book you when you are busy.
Where you integrate Stripe to your profile, this facilitates the creation of invoices and processing of payments with end-users.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Your duty to provide us with accurate data and inform us of changes
It is important that the personal data we hold about you is accurate and current. Please ensure that the data you provide us is accurate. In addition, please keep us informed if your personal data changes.
Failure to provide personal data
If you do not provide us with your personal data, you may not be able to use the Indemandly application to connect with end-users and/or your business profile will not be complete.
Data retention period
The data will be stored for until the earliest of the following: (i) they are no longer necessary for the purposes for which they were collected (i.e. your use of the platform is terminated), or (ii) you no longer consent to the processing of your personal data.
We may be required to keep certain records for a longer period of time if required by any relevant law, regulation or court order.
What type of cookies do we use?
If you have an account, we place authentication cookies on your browser to enable access to your dashboard. This cookie is only used for authentication. This cookie is currently set for 8 months after each login action.
Cookies – consent, withdrawal and disabling
Please note that if you disable cookies, our website may not function properly.
Segment offers us the ability to delete and suppress personal data Segment has collected about you. You may request deletion or suppression of your personal data by contacting us.
FullStory has an opt-out option. If you would like to opt-out of FullStory, you may select op-out on its website .
Disclosure of your personal data to third parties
We may share personal data that we collect with third party service providers, including Google calendar, Outlook calendar and Stripe, but only in relation to any accounts that you have integrated with Indemandly.
Third parties who receive your personal data via cookies placed on our website are Segment and FullStory.
Transfer of personal data outside the European Economic Area (“EEA”)
Your personal information will be transferred and processed outside of the EEA. In the absence of an adequacy decision and appropriate safeguards under Article 46 of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) , there are possible risks associated with such transfers. These risks include that you may not be able to exercise your legal rights (see below), and that your data may not be processed in accordance with the principles under the GDPR (i.e. processed lawfully, fairly and in a transparent manner; collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed; accurate and, where necessary, kept up to date; kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; processed in a manner that ensures appropriate security of the personal data). However, Indemandly will take measures to safeguard your personal data and comply with the provisions of the GDPR.
Your legal rights
Under the GDPR, you have the following rights in relation to your personal data:
If you wish to exercise any of the rights set out above, please contact us.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right or authority to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Third party links
Our website is not intended for use by children under the age of 16. We acknowledge the importance of protecting children’s personal data, especially in an online environment, and we do not knowingly collect or maintain information about children.
If you have any queries, our contact details are:
Address: 1205, Dominion Centre, 43-59 Queen's Road East, Hong Kong